RETURNS AND REFUNDS
We always hope that you are fully satisfied with the products and services we provide. However, we also understand that you may occasionally wish to return an item/order if you change your mind, find an item is not as you expect, or if an item is faulty.
Please examine your items and inform us of any problems as soon as you receive your delivery, as returns must be processed within 14 days of receiving your order.
The procedure for returning an item to us depends on the circumstances. Please see the relevant section below, or contact us by emailing firstname.lastname@example.org if you are unsure.
WEDDING FLOWER PRESERVATION ITEMS
We regret that we are unable to offer returns or exchanges on bespoke wedding flower preservation items (all wedding flower poured plaster tiles and wedding flower crushed petal jewellery), unless these items arrive with you damaged.
If you change your mind, or an item is not as expected...
We are happy to offer a refund or exchange if you return your item to us within 14 days of receiving your order.
- Check your item is in a resaleable condition and in its original packaging.
- To help us process your return quickly, please fill out the form on the back of the delivery note and enclose it in your parcel.
- Affix the correct postage and return your item/s to Lora Jones, Llanerch Farm, Yr Ochr, Froncysyllte, Llangollen, United Kingdom LL20 7RS.
- We recommend you obtain a certificate of posting from the Post Office, as you are responsible for the goods until they reach us.
We regret that we are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore we do not recommend paying extra for 'special delivery' or 'signed for' services.
If an item is faulty or damaged, or if you have been sent an incorrect product...
Please email email@example.com within 14 days of receiving your order to discuss the best course of action.
Depending on the circumstances, we may not need you to return a damaged item and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we may not be able to refund the whole cost.
We cannot accept returns of Printed or Online Gift Vouchers. We also cannot accept returns of personalised items that have been made to order, unless the item is faulty or arrives damaged (see Wedding Flower Preservation Items above).
If you have any questions about our Returns policy, please email firstname.lastname@example.org.